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Innovation

PreviousLB Bromley, telephonist in Telephone House, 1965Next

LB Bromley, telephonist in Telephone House, 1965

Telephonists have played an important role in responding to and redirecting residents' queries to their local town halls over the decades. While people still ring up their council today or pay their town hall a visit, the growth of email and the World Wide Web has seen many of these interactions shift online.